1. About Us
This privacy policy applies to personal information collected by NET EVOLUTION PTY LTD (ABN 96 115 654 405), trading as NETEVO, through our website at netevo.com.au and in the course of providing our services.
We provide digital consulting services including AI+SEO Visibility, Enterprise ContentOps, and Governed SDLC to clients across the ANZ/APAC region. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What We Collect
The personal information we collect depends on how you interact with us:
Information You Provide
- Contact details: Name, email address, phone number, company name
- Meeting requests: Information you submit when booking a discovery call (via Calendly)
- Correspondence: Content of emails, messages, or enquiries
- Engagement data: Information necessary to deliver contracted services (as specified in your Statement of Work)
Information Collected Automatically
- Device information: Browser type, operating system, screen resolution, and device attributes
- Usage data: Pages visited, time on site, referring URL, and interaction events
- Technical identifiers: IP address (anonymised), device fingerprint (for security purposes)
Sensitive Information
We do not generally collect sensitive information (such as health, racial, or political information). If we ever need to collect sensitive information, we will obtain your express consent and use it only for the specific purpose disclosed.
3. How We Collect Information
We collect personal information through:
- Direct interactions: When you contact us by email, complete forms, or book meetings
- Automated technologies: Cookies, analytics tools, and device recognition technology (see Cookies & Tracking)
- Third-party platforms: When you book via Calendly or interact with us through GitHub
- Client-provided data: Information clients share with us to deliver contracted services
Where we receive personal information about you from a third party, we will take reasonable steps to make you aware of this policy.
4. Why We Collect It
We use personal information for purposes that are directly related to our functions:
- Service delivery: Responding to enquiries, scoping projects, and delivering consulting engagements
- Security and fraud prevention: Detecting and preventing malicious access, bot attacks, and abuse
- Website improvement: Understanding how visitors use our site to improve content and user experience
- Business communications: Sending relevant updates about our services (you can opt out at any time)
- Legal and regulatory compliance: Meeting our obligations under applicable laws
We do not use automated decision-making that significantly affects you without human oversight.
6. International Transfers
Some of our service providers operate in the United States. This includes Google (Analytics), Calendly (scheduling), and GitHub (code repositories). When we disclose personal information to these providers, that information may be processed and stored in the USA.
Before disclosing personal information overseas, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. This includes reviewing their privacy and security practices and, where appropriate, entering into contractual arrangements that require APP-equivalent protections.
By using our website and services, you acknowledge this cross-border transfer.
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our measures include:
- Encryption in transit (TLS/HTTPS) and at rest
- Access controls limiting data access to authorised personnel
- Secure cloud infrastructure with reputable providers
- Regular review of security practices
No system is completely secure. If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
- Enquiries and correspondence: Retained for the duration of any ongoing relationship, then archived for 7 years
- Engagement records: 7 years from completion (to meet limitation period and tax record requirements)
- Cloudflare analytics data: ~6 months (per Cloudflare's terms)
- LinkedIn Insight Tag data: Per LinkedIn's privacy policy (~2 years for advertising purposes)
- Device fingerprint data: 180 days (to support long B2B sales cycles)
- Conversion event data: 365 days (for annual reporting and attribution analysis)
- Tax and financial records: 5 years (as required by the ATO)
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you (APP 12)
- Request correction of inaccurate, incomplete, or out-of-date information (APP 13)
- Opt out of receiving direct marketing communications at any time
To exercise these rights, contact us at hello@netevo.com.au. We will respond within a reasonable period (typically 30 days). We may need to verify your identity before processing your request. Access may be refused in certain circumstances permitted by law, in which case we will provide reasons.
11. Complaints
If you believe we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, please contact us:
Email: hello@netevo.com.au
We will investigate your complaint and respond within 30 days. If you remain dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be noted by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
For any privacy-related enquiries, to request access to your information, or to make a complaint:
NET EVOLUTION PTY LTD
ABN: 96 115 654 405
Email: hello@netevo.com.au
Website: netevo.com.au